Glossary

Agentic

What is Agentic?

“Agentic” describes AI systems that do more than answer a single question: they pursue a goal over several steps, plan, use tools such as web search or APIs, check intermediate results and decide what to do next. An example is an assistant that categorises a request, looks up information and prepares a draft reply. Clear boundaries, logging and human approval at critical points are essential.

How KI.ordo helps

KI.ordo agents combine instructions, a model, knowledge and the “Read web page” tool; in projects they deliver drafts that people approve.

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Topics

AI agents
Automation
Tool use

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Related terms

Intelligent Agents

An intelligent agent is a system that perceives its environment, processes information and chooses actions on its own in order to reach a goal. Today the term usually refers to software built on large language models that follows instructions, draws on knowledge and calls tools such as a search function or an API. How much an agent may do independently should be decided deliberately. Example: an agent answers customer questions using the product documentation.

Agents
Autonomy
+1

Human-in-the-Loop

Human-in-the-loop describes workflows in which people step into an AI process at defined points: they review results, approve or correct them, or take over difficult cases. The principle reduces the risk of faulty output and keeps accountability with people, especially for decisions affecting individuals, money or legal matters. Example: an AI agent drafts replies to customer enquiries and a member of staff checks them before they are sent.

Approval
Oversight
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AI Automation System

An AI automation system combines traditional process automation with AI capabilities such as understanding text, classification or decision support. This makes it possible to automate workflows with unstructured inputs too, such as emails, forms or enquiries. A typical setup is a chain of trigger, processing steps, conditions and output, with human approval at critical points. Example: incoming enquiries are automatically categorised, summarised and forwarded to the right department.

Automation
Processes
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Vertical AI Agent

A vertical AI agent is tailored to a specific industry or specialist task, such as customer support in e-commerce, appointment booking in medical practices or sales enquiries in mechanical engineering. Unlike general-purpose assistants, it knows the terminology, processes and rules of its field because it is equipped with suitable instructions, knowledge and tools. As a result, it usually delivers more precise and reliable results within its domain.

Agents
Industries
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